Help

General

How to start playing?
After registration in the project you go to the section «Lair of gnomes», where you make necessary buyings, carry mined ore to the storehouse, process it – get gold
If I didn’t replenish the account, can I start playing?
Yes, you can! Everyday bonus will allow you to collect some gold to hire gnomes
I want to change my Email - is it possible?
Not possible! And this is a guarantee of your own safety. If suddenly the attackers find out the password from your account, and change it, they will not be able to change the Email to which the account is linked that gives you a guarantee that you will always be able to regain access to your account, restoring your password using Email

Account replenishment

How to replenish the account?
You can replenish your account in the section «Replenish account» in any convenient for you way.
I replenished the account, but the money didn’t come – what to do?
Wait. The speed of the replenishment depends on the chosen way of payment. That’s why the time of payment can vary from 1 minutes till 2 working days.
Before making the payment ATTENTIVELY read the terms of transition, or payment.

If You have done everything correctly and since the payment has passed a sufficient amount of time, but the money has not been credited to your account, then:
1.Go to the personal account of the payment system where you made the payment.
2.Open the payment history section and find the payment that was not delivered.
3.Click on it to view all the details of this payment.
4.Take a screenshot. ( About what is a screenshot and how to make it, written in detail here) If you made a payment through the terminal, then take a photo of the check.
5.Write an appeal to the support service, specifying the date, time, amount of payment, and attach a screenshot from the previous paragraph.

Withdrawal of funds

How to withdraw the money from the project?
You can withdraw earned money in the «Order payoff» section. There are special forms for payments.
How soon can I start withdraw the money?
Right away after hiring gnomes, in the section «Order payoff». Before withdrawal of the means you need to carry the mined ore to the storehouse and process it!
What is equal to 1 gold when withdrawing funds?
When replenishing and withdrawing funds from the project operates the same rate of 1 $ = 100 gold
Can I withdraw money to a Bank card?
Unfortunately we do not make payments to Bank cards

Referrals

How can I draw in referrals?
You need to send your referral link to the person whom you want to draw in. As soon as this person replenishes the account – he/she will be considered your active referral, and you’ll get bonuses for him/her! You can track the activity of your referrals in the section «Your referrals»

More ideas on how to draw in referrals you can find here
I want to change my referrer or referral, how to do that?
Unfortunately this data is impossible to be changed! If your friend didn’t become your referral after registration, it means that he registered by not your link.
Levels of referrals – what is that?
1 level is your referral. 2 level is a referral of your referral. 3 level is a referral of your referral’s referral.
Who is an active referral?
Active referral is a referral who has replenished his account
My friend registered via my link but did not become my referral
If you gave someone your link and after registering with this person in the profile instead of the referrer are not you, but someone else, it may mean that:

a) You made a mistake when you copied and sent your referral link
b) The user to whom you sent the link made a mistake when copied or entered your link in the address bar
c) The user intentionally removed the ending with your ID from your link so as not to become your referral
d) After clicking on your link, the user went to someone else's referral link and only then passed the registration. In this case, it will become a referral on whose exile he has moved in the last turn
e) Cookies are disabled in the user's browser

In most of the cases, you can help reduce your referral link with special services, such as service bitly.com





For all other questions please contact us by e-mail:
[email protected]